FAQ’s

1-Where are you located?

505 Kent Drive, Newmarket-1 block west of Bayview off of Mulock

2-What are your hours?

8:00 am to 5:30 pm
Monday thru Friday

3-Do you deal with Insurance Companies?

We deal with every insurance company and we are a preferred shop for most so we can process your insurance claim and make the whole situation easier for you

4-Can I choose where I want my repairs done?

It’s always your choice, whether it’s being paid by your Insurance or a 3rd party. Your insurance company may recommend that you have your repairs done through a specific shop but ultimately you decide

5-How much does an estimate cost and do I need an appointment?

Estimates are always free at Newmarket Auto Body and you never need an
appointment. Just drop in and we’ll help you any way we can.

6-How long will the repair take?

Repairs vary depending upon the damages that have occurred. We use an industry and universally accepted formula to determine how long your repairs will take, however unexpected delays can always happen, for example – back-ordered parts, but we will always keep you informed.

7-Can I get a Rental Car?

If you require a Rental it is best to contact your Insurance Company, make your claim and get a claim number from them ensuring that you have rental coverage. If you are unable to make contact with your insurance company you may still proceed with the rental, however at the chance that you will personally be liable for any associated costs. There is a Rental Car company across from us, to make it easier for our customers, and we can make the arrangements for you, if you so desire

8-Why can’t I get an estimate over the phone?

Since every collision, every repair and every situation is different our Estimators need to examine the vehicle in order to determine exactly what is required and to be able to provide you and your Insurance Company a detailed outline and a “no-surprise” estimate. It is very difficult to give out “ballpark” estimates on the phone, when only having a verbal description of the repair required, and there could be hidden damages that need to be addressed. It is in your best interest to come in to our shop and discuss the repairs and the estimated costs with our professionals.

9-Can you match my car’s paint colour?

Yes! We can! Colour matching today’s vehicles requires knowledge, experience and the proper tools to get the job done properly. At Newmarket Auto Body we have the best and most current tools and paint products available along with our paint company’s factory trained techs, if needed.

10-Do you provide a Warranty or Guarantee?

Newmarket Auto Body guarantees our workmanship for as long as you own your vehicle
Please ask one of our Estimators for more details